Managed IT — Fully Managed
Fully managed IT for New York firms
A complete IT department for firms of roughly 10 to 75 people: help desk, endpoints, patching, vendors, security baseline, and planning — one team, one agreement, scope in writing.
For firms where nobody’s actual job is IT
Most 10-to-75-person firms run on an arrangement nobody chose: a founder who became the IT person by attrition, an office manager who keeps the passwords file, or a part-time consultant who is excellent but singular — one person, one set of hours, no coverage when they are out. It works until the week it doesn’t, and that week is never a slow one.
Fully managed IT replaces that arrangement with an operation: a staffed help desk, a monitored and patched fleet, a documented network, and a budget you can defend at a partners’ meeting. You keep ownership of everything — tenants, domains, hardware, documentation — while we do the work.
For regulated firms, the agreement carries a compliance layer: a written security program, risk assessment support, and evidence your insurer or examiner will actually accept. That is the normal shape of our work for CPA firms under the FTC Safeguards Rule, medical practices under HIPAA, and advisory firms under NYDFS Part 500.
What’s in the agreement
The default scope of a fully managed engagement. Anything outside it is named as outside it — before you sign, not on an invoice.
Help desk and onsite support
Unlimited support with tickets that reach engineers, remote first, onsite across the Tri-State area when hands are needed.
Monitoring and patching
Continuous monitoring with engineer escalation, and patching through test rings and maintenance windows you agreed to.
Endpoint and server management
Every device inventoried, hardened to a documented baseline, and managed through its lifecycle — including the asset registry your insurer asks about.
User onboarding and offboarding
Day-one-ready starts and same-day terminations, with periodic access reviews in between.
Vendor management
We hold the relationships with your ISP, phone system, printers, and line-of-business vendors: tickets chased, renewals tracked, invoices sanity-checked.
Security baseline
MFA enforced, endpoint detection deployed, email protections configured — a floor on every agreement, with managed security services layered above it where your obligations require.
Backup and recovery
Backups monitored daily and restores actually tested, under the business continuity discipline.
Planning and reporting
Quarterly reviews, a rolling hardware and license budget, and strategic guidance so decisions stop being emergencies.
How onboarding works
A published checklist, not a leap of faith. Nothing runs on your systems without written authorization.
Assessment first
A scoped review of identity, endpoints, network, backups, and vendors — you receive the findings document regardless of whether you hire us.
Custody and access
Credentials are collected into a custody arrangement you can inspect. Admin access is documented, ownership of tenants and domains stays explicitly yours.
Stabilization
Monitoring agents deployed, backups verified with a test restore, MFA enforced, patch levels brought current. The riskiest gaps close first.
Steady state
The cadence begins: help desk live, maintenance windows scheduled, reporting flowing, and a day-30 review against the onboarding checklist.
Is fully managed the right model?
The honest test is attention, not technology: if IT problems currently wait for a person who has another full-time job, you are the fully managed profile. If you employ IT staff and the problem is workload rather than absence, read co-managed IT instead — it is a different agreement with a different division of labor.
We scope fully managed for roughly 10 to 75 seats because that is the range where one accountable external team genuinely covers the whole surface. If your firm sits outside it, we will say so in the first conversation rather than force the fit.
Good fit if
10–75 people, no dedicated IT staff
IT is currently a founder’s side job
A regulator, client, or insurer is asking questions
You are done with surprise out-of-scope invoices
You want documentation you actually own
Common questions
What does fully managed IT cost per user?
Tri-State benchmarks for this scope generally run in the low-to-mid hundreds per user per month, rising with servers and compliance requirements. The number that matters more is what the rate includes — we publish the inclusion list before you sign, and the managed IT overview explains why the out-of-scope column is where budgets die.
Do we lose admin control of our own systems?
No. Ownership of tenants, domains, licenses, and hardware is explicit in the agreement, credentials live in a custody arrangement you can inspect, and you can audit what we hold at any time. A provider who resists that conversation is telling you something.
What happens to our current IT consultant?
Sometimes they stay for the line-of-business systems they know well, and we document the split and work alongside them. Sometimes they hand over. Either way it is a documented transition — the person who kept you running deserves a professional one.
Is security included, or extra?
A security baseline — MFA, endpoint detection, email protections, tested backups — is in every agreement. Regimes like NYDFS Part 500 or client security questionnaires usually require more; that is where managed security services attach to the same team.
What if we grow past 75 seats or hire our own IT staff?
Then the engagement converts to co-managed rather than ending. The documentation we maintain from day one is what makes that transition boring — which is the point of it.
One team for all of it.
Start with a conversation, or a scoped assessment whose findings you keep either way.