Microsoft 365, network and backup, run as one service
Three things have to work together for a firm that runs on Microsoft 365: the tenant your staff work in, the network they reach it through, and a copy of your data you can get back on a bad day. We administer all three as production infrastructure. If you cannot say when a restore was last tested, start there. This service is for firms already in the cloud; if everything still runs on servers in your office, read Managed IT first.
Three areas
Each area follows the same change process as Managed IT: every change on a ticket, every configuration backed up.
- Microsoft 365 and Azure
Entra ID, Intune, Exchange Online, SharePoint and Teams managed as one platform against a written baseline. Azure subscriptions structured with costs attributed to the right team, and a straight answer about which workloads are cheaper left where they are. Migrations run in stages, with a documented way back at each step.
- Network and firewalls
Firewall rules, network segmentation, remote access, switches and Wi-Fi. Every configuration is backed up and every change is recorded on a ticket.
- Backup and recovery
A separate, immutable copy of your tenant data and server workloads. We run a test restore on a schedule and write down the result, and we walk through the recovery plan with you before it is needed.
Why a separate backup copy matters
Microsoft runs the service, but nobody at Microsoft administers your tenant. Identity, conditional access, device policy, sharing rules and retention are all on your side of the shared-responsibility line. Many tenants still carry whatever settings were chosen during the migration that created them.
Retention causes the most expensive confusion. Deleted items propagate, retention windows run out, and an attacker who holds an admin account can empty a recycle bin as easily as you can. That is why the agreement keeps a separate, immutable copy and tests a restore on a schedule. Until someone has restored from a backup, nobody knows whether it works.
What the restore log records
- Which test it was and where it falls in the schedule
- The mailbox or file share restored, and where it was restored to
- When the first file was usable
- Who watched it finish
- What failed, and the ticket opened to fix it
Check your tenant with the engineer
On a call, the engineer reads your identity and sharing settings with you and finds the last restore that worked. The assessment turns what you find into a written plan that stays with you.