Managed IT for New York firms of 20 to 250 people
Stedholm takes over the day-to-day running of IT for firms where it currently falls to whoever has time: the help desk, patching, laptops and servers, user accounts, vendor calls and documentation. If you already have an IT person or team, we work alongside them under a written split of duties.
What the managed IT agreement covers
Every agreement covers the same six areas. If you keep an IT person or team, the agreement says which areas stay with them and which move to us.
Desk
Help desk
Staff reach the engineer who runs your account by email, phone or the portal. Each ticket has a named owner until it is closed.
Patch
Monitoring and patching
We put a management agent on every laptop and server. Patches go out in stages inside an agreed window, and any exception is written down with the reason.
Fleet
Laptops and servers
A standard hardened build, and an asset register that names an owner for every device and says when it is due for retirement, from purchase to documented wipe.
Access
User accounts
New hires have working accounts on their first day. Leavers lose access the day they go. We review who still has access to what on a set schedule.
Vendor
Vendors
When an internet circuit or a line-of-business application fails, the engineer opens the case with the vendor and stays on it until it is fixed.
Docs
Documentation
Network diagrams, runbooks, license records and credentials are kept in a system you can open yourself. The knowledge stays with your firm.
Two ways to buy it
Fully managed
Stedholm is your IT department. There is one number to call, and the help desk, the devices, the vendors and the IT budget line all sit under one agreement. This suits firms where nobody’s job title says IT.
The engineer who answers the help desk also runs patching and the security tooling, so a patch that conflicts with a security policy gets settled by one person. Cybersecurity covers that side of the work.
Co-managed
You keep your internal IT person or team. We take the parts that rarely fit in their week: after-hours escalation, patching and monitoring, security operations and project work.
The split of duties is a table in the agreement, so neither side assumes the other had something covered. Cloud & network is scoped in the same document.
Common questions
Is the help desk staffed after hours?
Monitoring is continuous; staffing is not, and we say so. Alerts page the engineer for the failures we agree in advance are worth waking someone for. A routine request logged after the office closes is picked up at the start of the next working day.
What is not covered by the monthly fee?
Custom software development, cabling and electrical work, and anything that needs an auditor’s or an attorney’s signature. We quote those as separate projects or refer you to a named specialist, and the exclusions are listed in the agreement with a rate beside each. Compliance & vCISO explains where the auditor’s work begins.
Can we start co-managed and move to fully managed later?
The agreement is written so that switching is an amendment. The duty table changes; the tooling and the monthly report stay the same. The same applies in reverse if you hire your own IT staff.
Ask for the scope document
On a call, the engineer can send you the standard scope: what is included, what is excluded and the rate for anything outside it. The assessment produces a version written for your environment, with the flat monthly fee quoted in writing.