Managed IT — New York / Tri-State
Managed IT services in New York
Help desk, monitoring, patching, endpoints, servers, vendors, and the people who join and leave your firm — run as one documented operation, either fully managed or working alongside your internal IT team.
01 — What managed IT covers
Six disciplines, one team
Every Stedholm managed IT agreement is assembled from the same six disciplines. Each has its own page, because each deserves scrutiny before you sign anything.
Model
Fully Managed IT
A complete IT department for firms of roughly 10 to 75 people — everything on this page under one agreement, with scope in writing.
Model
Co-Managed IT
Reinforcement for internal IT teams at 50–500-seat firms: security operations, escalation depth, and project capacity. Explicitly non-displacing.
Support
Help Desk & Support
Remote and onsite support where tickets reach engineers who can close them — and we make the calls to your other vendors.
Operations
Monitoring & Patching
Continuous monitoring with engineer escalation, and patching run through test rings and maintenance windows you agreed to.
Fleet
Endpoint & Server Management
Hardened baselines, a live asset inventory, and lifecycle management from the purchase order to certified disposal.
People
Onboarding & Offboarding
Day-one-ready starts, clean terminations, and periodic access reviews — user lifecycle treated as the security control it is.
Fully managed or co-managed: which one is yours
If you have no dedicated IT staff — typically firms under about 50 people, often where a founder or office manager became the IT department by attrition — fully managed IT replaces that arrangement with an actual operation: a staffed desk, a monitored fleet, a patch cadence, a budget you can defend.
If you already employ IT people — typically 50 to 500 seats — the problem is rarely competence; it is hours. Co-managed IT adds security operations, after-hours escalation, and project capacity around your team, with the division of labor written down so there is no turf war.
Both models run on the same stack, the same documentation standard, and the same security discipline. The difference is who does what — and we put that in the agreement, not in assumption.
Quick orientation
Under ~50 seats, no IT staff → fully managed
50–500 seats, internal IT team → co-managed
Regulated either way → see compliance
How support works here
The mechanics matter more than the adjectives. This is the operating model on every managed IT agreement.
Engineers take the tickets
Requests go to people who can actually resolve them — not a tier of script readers you have to fight through before the problem is allowed to reach someone qualified.
Triage by business impact
A partner who cannot open a closing document outranks a printer. Priority definitions live in the agreement, and you can challenge any of them.
Escalation paths are published
You know who picks up when something stalls, by name and role — including how to reach a principal of the firm.
Remote first, onsite when it counts
Most issues resolve faster remotely. When hands are needed, we dispatch across NYC and the Tri-State area — see locations.
After hours, tooling watches
Your environment is monitored around the clock by our tooling, with an on-call engineer paged for genuine emergencies. We do not claim a staffed overnight desk we don’t run.
One number for your vendors
ISP down, copier misbehaving, line-of-business app throwing errors — we open, chase, and close the ticket with your vendor so your staff doesn’t referee.
Everything is written down
Every fix, configuration, and credential-custody arrangement lives in documentation you can inspect — and keep if you ever leave.
Built for firms that answer to someone
Most of our managed IT clients answer to a regulator, a client security questionnaire, or an insurance carrier: investment and insurance firms under NYDFS Part 500, medical practices under HIPAA, CPA firms under the FTC Safeguards Rule, and law firms answering outside-counsel guidelines.
Because managed IT and managed security are one discipline here, the controls those regimes require are operated and evidenced as part of normal service — not discovered missing during an audit and sold back to you as a project.
Fair questions
What do managed IT services cost in NYC?
Published Tri-State benchmarks put mainstream managed IT roughly between $100 and $250 per user per month, with security- and compliance-heavy scopes above that. Where you land depends on seat count, servers, and obligations. We put the full inclusion list in writing before you sign, because the expensive surprises in this industry live in the out-of-scope column.
What is your guaranteed response time?
Response targets belong in the service agreement, where they are enforceable — not on a marketing page, where they are decoration. Before you sign, we show you exactly what the agreement commits to and how we report against it every month.
We already have an IT person or team. Is this still for us?
Yes — that is precisely what co-managed IT is for. Your team keeps what they are good at; we add security operations, escalation depth, and project capacity, with the split documented so nobody is looking over their shoulder.
Which tools do you run on our systems?
A short, documented stack for monitoring, endpoint management, and security — disclosed in full during the assessment, along with who holds which credentials. We avoid tool sprawl for the same reason you should: every extra agent is one more thing to patch, secure, and pay for.
How hard is it to leave you?
It should be a project, not a hostage negotiation. Documentation, credentials, and configurations are yours; the agreement spells out notice and handover. We would rather earn renewals than engineer lock-in.
Put the whole operation on one accountable team.
Thirty minutes with an engineer about what you run, what is fragile, and what it should cost — no scripts.