Managed IT — Endpoint & Server Management
Endpoint and server management
Every laptop, desktop, and server in your firm: inventoried, hardened to a documented baseline, and managed through its whole life — from the purchase order to certified disposal.
Your fleet is your attack surface
Every unmanaged device is a door. The discipline that closes it is unglamorous: know every device you own, configure each one to a hardened standard, keep it patched, watch it for drift, and destroy its data properly on the way out. None of that is a product you buy once — it is an operation, and it is a core part of managed IT here rather than an add-on.
The lifecycle, end to end
Procure
Standard configurations ordered through our vendor management, so “we need six laptops by the first” is a ticket, not a research project — and every unit enters the asset registry before it ships.
Provision
New devices build themselves from your baseline via Microsoft Intune zero-touch enrollment where the platform allows it — identical, documented, and ready before the new hire’s first morning.
Harden
Baselines drawn from CIS Benchmarks and tailored to your obligations: disk encryption on, local admin rights off, screen locks enforced, unnecessary services removed, endpoint detection deployed under managed security.
Operate
Health, updates, and drift run under proactive monitoring and patching — configuration drift gets corrected, not accumulated.
Retire
Data sanitized to a documented standard, disposal or recycling recorded, registry updated. Every device’s story has a beginning, a middle, and a verifiable end.
The asset registry is a compliance document
We maintain a live inventory: every device, its assignment, configuration, warranty, and installed software. That registry is operationally convenient and increasingly mandatory — NYDFS Part 500 now requires documented asset-inventory procedures, CMMC and NIST 800-171 assume you can enumerate everything that touches controlled data, and cyber-insurance applications ask how many endpoints you have and whether every one of them runs endpoint detection. “We think about forty” is the wrong answer to all three.
Servers, specifically
Physical and virtual
On-premises hosts, virtual machines, and cloud workloads, with the virtualization layer engineered under infrastructure.
Defined roles
Each server runs a documented role with a baseline configuration — not an accumulation of services nobody remembers enabling.
Capacity and health
Storage, memory, and load watched as trends, so upgrades are budgeted line items instead of emergencies.
Backup and recovery
Backed up per plan and restore-tested under business continuity — because a backup nobody has restored from is a hope, not a control.
Documentation
Every server has an owner, a purpose, and a runbook. If nobody can say what a machine does, that is a finding, and we treat it as one.
Common questions
Do you manage both Windows and Mac?
Yes — Windows and macOS fleets, plus mobile devices under policy where the engagement includes them. Mixed environments are the norm in the firms we serve, not an exception we tolerate.
What about personal devices?
We manage the boundary rather than pretend it doesn’t exist: conditional access and application-level policy through Microsoft 365, so personal hardware can reach what it should and nothing it shouldn’t.
Who owns the hardware, licenses, and registry?
You do, in all three cases. The asset registry is part of your documentation, and it leaves with you if you ever leave us.
Can you handle purchasing and warranty claims?
Yes — hardware procurement and warranty chasing run through the same vendor-management lane as the rest of support. You approve the spend; we do the errands.
What happens to old drives?
Sanitization to a documented standard and a written disposal record per device — the paperwork an auditor, or a client security questionnaire, will eventually ask to see.
Know every machine. Harden every machine.
An assessment starts with the inventory you have and shows you the one you need.